Managed Services

Overview

Financial institutions understand their technology infrastructure is the backbone of their service delivery and overall consumer experience. Hundreds of financial institutions rely on the Sentry℠ portfolio of managed services from Fiserv to maintain a high-performance IT infrastructure that is secure, reliable, scalable and optimized for maximum speed and efficiency.

Our Solutions

Leveraging the best-practice expertise, industry knowledge and proven scale that only Fiserv can offer, Sentry provides a robust combination of innovative infrastructure solutions based on proven processes and technologies for network services, infrastructure, cyber security, IT life cycle management and unified communications.

Network Services

Your data and communications networks are essential to your operations. Fiserv offers leading technology services to meet every aspect of your network-related business requirements. Our services include professional network consulting and design, managed LAN and WAN services, branch and guest wireless services, and 24/7/365 monitoring services from certified experts. We maintain strong relationships with leading telecommunications carriers and network infrastructure providers that gives us access to the latest technology and cost savings based on our business volume that we can pass on to clients.

Hosting Services

Fiserv provides high-performance, professionally managed computing environments with the assurance of proven data protection, business continuity and disaster recovery services. By bringing together Fiserv experts and state-of-the-art infrastructure, we deliver comprehensive and scalable hosting services so you can offload the management and maintenance of your computing infrastructure and eliminate the capital expense required to refresh infrastructure hardware.

Network Security Services

Protecting your network and your sensitive data is critical to maintaining your role as a trusted financial services provider in the communities you serve. Fiserv can implement a layered approach to your network security requirements with solutions that address all aspects of network security. These include employee awareness training, on-site vulnerability assessments, physical facility security recommendations, workstation protection, software management, and email relay and scanning services.

Cyber Security Services

Fiserv offers a layered approach to cyber security that protects your business from external cyber threats before attackers can compromise your systems, steal data or otherwise put your business at risk. Our services address every important area of security, including firewalls, intrusion prevention systems, real-time threat detection and response, managed hunting, malware defense, multi-factor authentication, social engineering and more.

Hardware and Software Life Cycle Management

Fiserv takes the hassle out of equipping and maintaining your computing environment by managing the entire process for you. Our services cover servers, workstations, desktops, applications and peripheral devices, coordinating the procurement and implementation process of your Fiserv and third-party solutions.

Sentry Unified Communications

To meet the unique communications requirements of financial institutions and their consumers, Sentry gives you the ability to communicate and collaborate via messaging, voice, audio/video and web using any device from any location, and enable virtual face-to-face meetings between your product specialists and consumers via remote video link. We also offer flexible VoIP, mobile VoIP, IVR and call center solutions for any financial institution.

Benefits

Sentry Performance Solutions from Fiserv enables you to deliver and maintain a high-performance IT infrastructure that is secure, reliable, scalable and optimized for maximum speed and efficiency. We can help you:

• Keep pace with continuously evolving technology and consumer expectations
• Comply with regulatory requirements and industry standards
• Deliver the reliability, speed and efficiency your accountholders demand
• Prevent and mitigate security threats
• Ensure business continuity
• Predict and manage the costs associated with your IT infrastructure
• Focus your valuable resources on growing your business, not maintaining technology