The Point

Refocusing on the Customer With DNA From Fiserv

Mar  31 
Fiserv Corporate Communications   

Salem Five, a $4.2 billion Massachusetts-based bank, has selected Fiserv as a new technology partner to help expand its digital and commercial banking reach – while refocusing on the customer experience. The bank will implement the DNA® account processing platform from Fiserv along with a range of digital banking, payments, and commercial and cash management solutions to drive these strategic initiatives. The commercial and cash management solutions selected by Salem Five are part of the extensive set of commercial banking capabilities offered by Fiserv following the recent acquisition of Online Banking Solutions.

Salem Five's sophisticated use of technology to enhance the customer relationship made Fiserv and the DNA platform a good fit. The bank wanted the most modern platform available that could grow with Salem Five for the long term, and it appreciated the robust DNA roadmap. The additional Fiserv surround solutions offered the bank's retail and business customers the most innovative tools to collaboratively manage their finances.

Recognized by industry-leading analysts for its technology, user experience and breadth of functionality, DNA is the first open, real-time account processing platform built for collaboration. A modern platform developed using contemporary, standards-based components, DNA provides a 360-degree view of customer relationships and facilitates streamlined processes within the financial institution.