The Point

Is Branch Banking at an Inflection Point?

Mar  21 
Author Picture 
Bill Handel  Vice President, Research, Credit Union Solutions, Fiserv 

Even as digital capabilities dramatically reshape how people manage and move money, branches remain central to the banking experience. What happens in the branch has evolved, however, with more people walking in the door to seek activities that require advice and counsel. Here's how these changes will impact branch culture and technology.