A 2017 survey commissioned by Fiserv, "Payments Transformation: Modernizing to stay relevant in the Digital Age," focuses on payments transformation and provides insights on how banks are responding.
Financial institutions are convinced that payments will be fundamental to their future businesses, and confirm that payments transformation is critical to their digital programs – but they are less confident in the clarity of their digital and payments transformation strategies.
They are excited about new opportunities created by the revised Payment Services Directive (PSD2) and the rise of real-time, but they believe that fintechs have driven more payments innovation than banks during recent years.
And while they are collaborating more with fintechs, the banks still have significant concerns about legacy – with many identifying existing systems as the biggest inhibitor to payments transformation.
Read the research on key findings into banks' views on digital transformation and payments.