Business Technology Services Power Series

Building Your Roadmap for Growth

Welcome to the Business Technology Services Power Series. This series consists of six webcasts, each focused on specific technology solutions financial institutions are using to save time, extend resources, secure accountholder data and cut costs. Check out the series details and webcast schedule below.

Focus on Customers, not Repetitive Tasks  with Robotic Process Automation

Need remote productivity? Now more than ever, banks are looking to improve their digital operations and increase efficiency. Robotic process automation (RPA) is delivering value today for financial services by automating manual, repetitive tasks. In this webcast, we discuss how banks are using RPA for unattended operations from any location to increase bandwidth and improve the customer experience. 

Whether you are just starting your RPA journey or are in the middle of implementing, this interactive session will bring value to you on how to implement and optimize RPA. In this webcast, you can expect to:

  • Gain insight into RPA best practices and learnings
  • See RPA in action with RPA demos and use cases
  • Understand how AI and machine learning can improve RPA value

How to Maximize Your Data Utilization to Deliver Relevant Real-Time Actions

Using real-time data to deliver improved customer experiences at the point of interaction has been an ongoing conversation across our industry for many years, but many organizations have yet to put it into practice.  There are specific components needed and hurdles to overcome to transform data into actionable, insightful and useful real-time customer engagements. During this webcast our experts share:

  • Why data management is an important part of your digital strategy 
  • The importance of using real-time data 
  • Barriers to success and how to overcome them
  • Elements for successful real-time data solutions
  • Use cases in financial services
  • The steps for getting started

Improve Efficiency and Availability With Remote Infrastructure Management Services

Financial institutions of all sizes can benefit from server monitoring, security patching, desktop support and a wide variety of related technical services that help them get the most from their technology investments. Sentry℠ Remote Management Services (RIMs) from Fiserv frees you to focus on growing your business and serving expanding customer needs while we provide reliable, scalable, high-performance infrastructure and services to support you. In this webcast our expert will share how RIMs provide:

  • Peace of mind knowing your systems are up-to-date and running at peak performance
  • Minimized risk with 24/7 monitoring and management of your IT assets
  • Options for integrated service add-ons 

Common Use Cases for Robotic Process Automation (RPA) in Financial Institutions

The use of software robots is expected to grow exponentially in the financial services sector. Application Development: Robotic Process Automation from Fiserv enables the deployment of a digital workforce to help you increase efficiency and reassign human resources to more strategic, high-value tasks. RPA can use artificial intelligence and machine learning to automate unstructured and nonroutine tasks. This enables your RPA systems to dynamically adapt to changing external inputs, further increasing their efficiency and value. During this webcast our expert will share:

  • What RPA is
  • Why your financial institution should consider RPA
  • Sample use cases for RPA

What Every Organization Should Know About Cybersecurity Preparedness

Cyber events require an organized response. When an attack happens, how you respond and how quickly you react can greatly influence the impact of the attack on your organization, finances and reputation. Cybersecurity events are not resolved in a vacuum. Response often requires a joint effort between technical and non-technical teams in order to address all facets of risk posed to the organization. During this webcast our expert helps you better understand:

  • The questions you should be asking about the current state of your cyber protection
  • How being proactive can help reduce business interruption
  • How to identify security gaps

Understanding the Important Steps to Cloud Readiness and Cloud Migration

There are many important steps and considerations for any financial institution researching a move to the cloud. Learn how Fiserv Infrastructure Services can help you evaluate your current environment and data readiness for the cloud. The webcast will also cover the steps needed to migrate workloads and applications to the cloud. Understand how cloud technology can improve operational speed and performance and increase workload scalability, environmental security and stability. During this webcast our expert will reveal the importance of:

  • Developing a cloud migration game plan
  • Conducting a cloud readiness assessment
  • Understanding the appropriate systems and applications to migrate to the cloud

About our panel of experts

Rich Ainey, Client Solutions Consultant, Fiserv

In his role as client solutions consultant at Fiserv, Rich utilizes his experience in information technology and knowledge of financial services to deliver advanced solutions tailored to the needs of Fiserv clients. His extensive background in networking, systems administration, virtualization, voice over internet protocol (VOIP) and more ensures every variable in a cloud migration is taken into consideration.

Manish Pandey, Senior Director, Business Development and Digital Strategy, Fiserv

Manish Pandey leads Business Technology Services Product Management and Strategy at Fiserv where he is working with forward-looking Fintech capabilities and banking clients to collaborate and transform the banking consumer experience.  Manish has over 19 years of information management and electronic commerce industry experience in global environments. His strong strategic agility with an eye for detail helped in building, growing, and managing business initiatives in consumer engagement and digital banking.

Nayan Patel, Vice President, CyberSecurity Practice, Fiserv

Nayan Patel is responsible for finding best-of-breed technology partners and solutions to enable Fiserv clients to secure their technology environment and focus on their core business. Nayan currently leads the Fiserv alliance with BlueVoyant, which offers a comprehensive, state-of-the-art cybersecurity solution designed specifically for financial institutions. He has spent the previous 15 years running technology organizations in the financial solutions space. In his most recent role, Nayan was Vice President, Data Center Operations at Fiserv responsible for providing core and digital services to over 500 banks and credit unions in data centers located across the United States and Canada. In this role, Nayan was responsible for providing platform availability, performance, scalability, compliance and overall data security to over 10 million consumers of financial services technology.


Domenic Ravita, Vice President, Field CTO, Product Marketing, MemSQL

Domenic Ravita has 23 years of experience across consulting, software development, architecture and solution engineering leadership. He brings product knowledge and a senior technical perspective to field teams and customers. He has experience in distributed, in-memory data grids, streaming analytics, integration and data science.

Thank you for your interest in the Business Technology Services Power Series

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