Dime Community Bank Improves App Ratings With Architect

Dime Community Bank's customers were vocal about needing a more sleek and reliable mobile experience. The bank relied on Architect™ from Fiserv, an openly engaging digital platform, to create their new mobile banking app. 

 

Thanks to Architect's mobile banking capabilities, Dime Community Bank was able to:

  • Drive customer digital engagement
  • Measure app success using direct customer feedback and app store ratings
  • Improve app store rating from 1.9 to 4.7 stars
  • Country
  • United States
  • Solution
  • Mobile Solutions, Online Banking Solutions, Customer & Channel Management
  • Industry
  • Banks
  • Published
  • October 2019

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