A digital mindset is more than showing off your institution's online products and solutions. Digital is the fastest growing bank channel; it's essential that you promote a culture that converts nondigital consumers.

In this video, Steve Kent, Director of Product Management, Digital Banking, Fiserv, explains why the choice of a branch "digital superhero" is just one way your bank can understand the digital usage and needs of its multigenerational customers and adapt accordingly.

Solution
Mobile Solutions, Online Banking Solutions
Industry
Banks, Credit Unions
Published
August 2018

Digital Adoption Mindset