Digital Adoption Mindset

A digital mindset is more than showing off your institution's online products and solutions. Digital is the fastest growing bank channel; it's essential that you promote a culture that converts nondigital consumers.

In this video, Steve Kent, Director of Product Management, Digital Banking, Fiserv, explains why the choice of a branch "digital superhero" is just one way your bank can understand the digital usage and needs of its multigenerational customers and adapt accordingly.