A recent survey commissioned by Fiserv, Payments Transformation: Building a Vision Which is Instant, Seamless and Secure, explores current views and underlying trends in the payments market.
The fifth edition of the annual Fiserv global payments survey was completed in 2019. Since the first edition in 2015 the change, and the increasing pace and scale of change, has been the consistent characteristic of the payments landscape, whether at a central infrastructure level or that of individual providers, all driven by rapidly changing customer expectations.
The findings this year highlight again the extent to which the payments landscape remains dynamic and will continue to do so for the foreseeable future, with significant developments in the last 12 months combining with the ongoing, immediate requirements of dealing with real-time, ISO 20022 and SWIFT gpi.
Read this research on banks' views of the challenges they face in meeting increasing expectations of speed, seamlessness and security.
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