Consumers have the entire world at their fingertips. Everything they do or buy is on demand. With so much available, consumers are conditioned to expect real-time service in every aspect of life – including billing and payments.
Key findings from the Eighth Annual Consumer Billing Household Survey from Fiserv suggest quantity and quality of billing and payment options are key drivers of satisfaction and customer loyalty. In other words, consumers have high expectations and it pays off for billers when those expectations are met. Read the survey for key insights from the most current research.