2016 Mobile Billing and Payment: Consumer Preferences and Billers’ Strategic Response

The Fourth Annual Biller Mobile Bill Pay Benchmark Study and the Eighth Annual Consumer Billing Household Survey provide insight into consumer behaviors and expectations.

To simplify the billing and payment process, more and more people are foregoing checks and stamps – and even laptops– in favor of mobile bill pay. As the mobile channel grows in use and prominence, billers need to understand mobile billing and payment practices, preferences and perspectives – from both the consumer and biller perspective.

  • Solution
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  • Published
  • February 2016