Justifying Process Automation in Banking: Four Business Areas That Are Prime Targets

Financial institutions have embraced technology to help drive new business, improve customer service, reduce costs and become more competitive. Yet many financial institutions still rely on paper-driven processes. It's time for business process automation.

Savvy financial services organizations are taking steps to eliminate inefficiency and to streamline front- and back-office processes. Business process automation (BPA) is being used to automate task assignments, information and documentation workflow, and population of information from reports, forms and documents into disparate banking systems. Most BPA solutions are integrated with enterprise content management (ECM) or document management (DM) solutions to provide on-demand access to information required for process decision-making.

While many business areas can benefit from BPA, these four areas typically rely heavily on paper-driven processes and, as such, are primary targets for BPA.

  • Mortgage lending
  • Wealth management/trust
  • Finance
  • Human resources

Learn more about automation to see how it can bring you more satisfied customers, more productive and engaged employees and higher profitability.

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