Once customers make a commitment to their bank of choice, they don’t let go easily. Financial institutions need to perfect the art of wooing customers while maintaining long-term relationships against the backdrop of the anytime, anywhere mindset created by digital technology.
Constantly presented with a myriad of choices and opinions, consumers today easily switch from one brand to the next to get the better offer. But when it comes to their financial institutions, consumers are looking for more. Institutions that take the time and effort to not only attract customers but then nurture those relationships will reap the benefits for years to come.