2017 Expectations & Experiences: Channels and New Entrants

Making It Easy

People move and manage their money in a variety of ways. Their preferred method – mobile, web, in-person, or voice – can vary from one moment to the next. As more nonbank providers offer mobile apps and services to pay bills and manage money, consumer options are increasing – and there’s a growing comfort level to use them. Understanding how and why consumer financial preferences are evolving is essential to delivering the just-in-time experiences people expect.

For data and insights on the choices consumers make, download our report, 2017 Expectations & Experiences: Channels and New Entrants.

Complete this form to access the paper Expectations & Experiences: Channels and New Entrants. Plus, learn more with the additional resources below.

Person to person payments survey results

Featured Fiserv Research

How Do People Pay?

Seamless, real-time payments options top consumers’ wish lists. Learn more in 2017 Expectations & Experiences: Consumer Payments

Great Experiences Pay Dividends for Billers

What drives satisfaction and loyalty? Find out in 2017 Fiserv Insights: Ninth Annual Consumer Billing Preference Survey

Financial Health and Money Management

What drives how people manage money? Find out in 2017 Expectations & Experiences: Household Finances

About Expectations & Experiences

Conducted by Harris Poll on behalf of Fiserv, Expectations & Experiences is one of the longest running surveys of its kind and builds on years of longitudinal consumer survey data. The survey provides insight into people's financial attitudes and needs, enabling organizations to design and drive adoption of services that improve consumer financial health, loyalty and satisfaction.

  • Published
  • August 2017