2016 Expectations & Experiences: Consumer Payments

2016 Expectations & Experiences: Consumer Payments provides insights that financial institutions, billers and other providers can use to understand consumer needs.

Learn how to drive adoption, satisfaction and long-term profitable relationships. Key findings include:

  • Consumers overwhelmingly favor enhancements that enable real-time transactions such as same-day posting, real-time balances and instant alerts
  • Security is top of mind and influences decision making. For example, 64 percent of consumers who don't use mobile banking say it is due to security concerns
  • Awareness is a key barrier. For example, 45 percent of consumers don't actually know if their financial organization's bill pay service offers the ability to receive or view bills online

Complete this form to access the Expectations & Experiences: Consumer Payments paper.