Wings Financial Credit Union Case Study

The customization and scalability of ArchitectTM from Fiserv – an end-to-end digital banking solution for retail and business banking – enabled Wings Financial Credit Union to deliver a personalized digital experience.

Frustration with the limitations of a dated platform and the inability to meet the demands of an increasingly dispersed member base were growing concerns for Wings Financial Credit Union. To sustain deposit growth and improve loan-to-share ratio and revenue, the credit union needed a scalable, flexible digital banking solution that would enable it to create a frictionless, personalized member experience.

Wings chose Architect, an end-to-end, integrated digital banking solution for retailand business banking. The credit union was particularly drawn by the powerful yet easy-to-use Architect: SDK, which enabled the credit union to use custom modules to personalize the member experience and
deploy new self-service capabilities. Since using Architect, Wings has achieved:

  • 500 new credit card relationships, generating $4 million in credit balances
  • Operational savings through elimination of manual data input and two full-time employees
  • More engaged member base through greater use of digital channel capabilities
  • Country
  • United States
  • Solution
  • Customer & Channel Management, Online Banking Solutions
  • Industry
  • Credit Unions
  • Published
  • October 2019

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