Progressive Credit Union Establishes Competitive Advantage With an Integrated, Value-Added Credit Score Service

An existing client of Mobiliti™, West Community Credit Union selected Credit SenseSM from Fiserv to provide members with a convenient credit monitoring service accessible through mobile banking.

The credit union recognized Credit Sense, powered by SavvyMoney®, as a sticky service that could empower members with access to their credit score while driving digital engagement and providing increased opportunities to grow its lending portfolio.

Challenge
West Community Credit Union was seeking a way to differentiate itself from its competitors by offering a credit monitoring service that members could access through its mobile banking service.

Solution
The credit union implemented Credit Sense, an integrated and convenient credit monitoring solution that helps increase customer loyalty, digital engagement and loan portfolio growth opportunities.

Proof Points

  • 22 percent of mobile banking users enrolled in Credit Sense in first six months
  • West Community is averaging 100 new enrollments per month
  • West Community is the only institution in its region to offer this innovative service; new members are joining specifically for this functionality
  • Country
  • United States
  • Solution
  • Customer & Channel Management
  • Industry
  • Banks, Credit Unions
  • Published
  • January 2019