Preparedness Played Key Role in Maintaining Member Service After Hurricane Michael

When a Category 5 hurricane compromised the roof over Tyndall Federal Credit Union's primary data center, the credit union and Fiserv put planning into practice to bring up the core account processing system and other key systems in a backup data center within a few hours of the storm. 

When Hurricane Michael struck Panama City, FL, in October 2018, and compromised the roof of the Tyndall FCU data center, the credit union needed to act quickly to ensure members would have access to their financial accounts as they recovered from storm devastation.

With the help of a solid business continuity plan and partnership with Fiserv, Tyndall FCU leaders were able to cut over to the Fiserv-hosted backup facility and continue to serve members. 

  • Country
  • United States
  • Solution
  • Credit Union Platforms
  • Industry
  • Credit Unions
  • Published
  • October 2019

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