NavyArmy Community Credit Union Case Study

When NavyArmy Community Credit Union needed to replace its mobile banking solution to better meet the needs of its South Texas membership, it turned to Mobiliti™ to provide innovative features, a user-friendly experience and scalable technology.

Challenge

NavyArmy Community Credit Union needed to quickly replace its mobile banking solution to improve reliability, efficiency and functionality.

Solution

The credit union implemented Mobiliti to deliver innovative, 24/7 access to mobile banking and payments services to its membership. Mobiliti provides complete functionality, including bill payments, person-to-person payments, mobile deposits and alerts. Integration with online banking and payment systems from Fiserv enables a seamless user experience across the online and mobile channels.

Proof Points

NavyArmy has realized significant returns on its investment:

  • Increased mobile banking adoption by 20 percent in first year
  • Tripled mobile deposits year-over-year
  • Increased mobile banking users to 31 percent of online banking users
  • Created internal efficiencies
  • Improved uptime and reliability
  • Country
  • United States
  • Solution
  • Customer & Channel Management, Mobile Solutions
  • Published
  • September 2015