Enterprise content management can deliver transformational benefits – but it requires commitment. Planning and employee engagement are as critical as the right technology. But as Liberty Bank has learned, the view is definitely worth the climb.
Paper loan files located on a different floor of the building made the retrieval of information needed to serve loan customers time consuming. To improve performance across the enterprise, Liberty Bank sought to reduce its reliance on paper documents and manual processes.
Nautilus has enabled the bank to store documents electronically and automate processes – not only in the loan department but throughout the organization. This has resulted in a 50 percent reduction in paper handling as well as improved efficiency, security, compliance and customer service.