Maps Credit Union DNA Case Study

Maps Credit Union combined creativity, employee engagement and technology to achieve operational efficiency. Key to its success is the open architecture of DNA® from Fiserv and the power of the DNAcreator™ toolkit.

Maps Credit Union leveraged its technology to optimize business processes automation. Inspired by employee suggestions submitted through Maps' internal innovation incubator called the "Idea Lab," the credit union's software development team automated business processes through use of DNAcreator and DNA core APIs. Key results:

  • The NSF e-notices save the credit union $30,000 per year in postage, about 17 percent of Maps' annual postage expense
  • Process automation has eliminated hundreds of hours of manual data entry
  • A system to detect and correct name and SSN mismatches saves $6,000 in IRS penalties annually
  • An automated notification process streamlines Maps' card activation campaign
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