Firefly Credit Union Turns Months-Long Backlog Into Same-Day Processing

Firefly Credit Union leveraged Nautilus® Advanced Capture from Fiserv to automate and streamline its scanning process, resulting in increased operational efficiency, complete document files and the elimination of scanning backlogs.


Firefly Credit Union was experiencing severe scanning backlogs when it came to document imaging, which affected not only internal efficiency, but also member service. The credit union identified process improvements to help the situation, and it needed the technology to drive those processes.


The credit union was already using XP2® for account processing and Nautilus for enterprise content management, so it made sense to implement Nautilus Advanced Capture to streamline and eliminate manual indexing for many document types. The tight integration between Fiserv solutions makes accessing and using documents in Nautilus much easier and more efficient.

Proof Points

The credit union was able to quickly eliminate the membership and loan document backlog. The average monthly number of documents scanned more than tripled, and new scan queues were established. Daily work is now processed on the same day the documents are received.

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