Challenge
Fairfax County Federal Credit Union faced the loss of its in-house computer operations and data as the result of an accidental fire in its office headquarters.
Solution
Configuration of the DNA® account processing platform and network for redundancy and manageability, along with timely assistance from the DNA client care team, enabled Fairfax to implement a recently completed business continuity plan that flawlessly executed failover operations to a remote site and allowed rapid restoration of the in-house data center.
Proof Points
- Data center up and running less than 24 hours after disaster
- DNA environment configured to match in-house skills, facilitating rapid recovery
- Client care response from highest levels of Fiserv organization
