Fairfax County Federal Credit Union Case Study

With planning assistance from Fiserv, Fairfax County Federal Credit Union was able to recover from a data center fire and resume business in record time.

Challenge

Fairfax County Federal Credit Union faced the loss of its in-house computer operations and data as the result of an accidental fire in its office headquarters.

Solution

Configuration of the DNA® account processing platform and network for redundancy and manageability, along with timely assistance from the DNA client care team, enabled Fairfax to implement a recently completed business continuity plan that flawlessly executed failover operations to a remote site and allowed rapid restoration of the in-house data center.

Proof Points

  • Data center up and running less than 24 hours after disaster
  • DNA environment configured to match in-house skills, facilitating rapid recovery
  • Client care response from highest levels of Fiserv organization
  • Country
  • United States
  • Solution
  • Processing Services, Account Processing Solutions
  • Industry
  • Credit Unions
  • Published
  • September 2014