Community First Bank Case Study

Community First Bank chose Director®, an all-encompassing, enterprise-wide solution that touches every aspect of the business. Adding Director Unity Client to the mix has made complex processes even easier.

Challenge
Community First Bank was looking for a solution to image loan documents, and the bank soon realized there was a much bigger opportunity available with Director from Fiserv.

Solution
With Director, the bank's leaders discovered a complete enterprise content management system that transformed business processes across the bank. And by implementing Director Unity Client, the user experience was greatly enhanced, further simplifying complex processes.

Proof Points
Since implementing Director, the bank has:

  • Resolved existing control weaknesses in the bank by virtually eliminating paper
  • Simplified bank examinations and audits with Director's ease of use
  • Reduced training times for employees through the use of Unity forms
  • Streamlined teller balancing with Unity forms
  • Automated business processes across departments, including human resources
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