BankLiberty Case Study

BankLiberty built a strong foundation as a high touch institution by offering services to attract digital savvy customers. The bank implemented Mobiliti™ from Fiserv and In less than three years, the majority of BankLiberty’s online banking customers are now dedicated Mobiliti users.

Challenge

In an effort to get ahead of the mobile technology explosion, BankLiberty decided in 2012 to implement mobile banking for its customers.

Solution

The bank researched other mobile offerings but ultimately chose Mobiliti from Fiserv as its new mobile banking platform thanks to the solution’s ease of use and robust functionality.

Proof Points

BankLiberty customers immediately took to the new Mobiliti platform, and adoption has been tremendous. More than 58 percent of the bank’s online banking customers are now Mobiliti users and more than 24 percent of the bank’s entire checking account base has used Mobiliti within the last year.

  • Country
  • United States
  • Solution
  • Customer & Channel Management, Mobile Solutions
  • Published
  • September 2015

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