CountryAlerus Financial, N.A. Case Study
In a competitive market, Alerus Financial knew offering online and mobile banking services to customers was no longer an option, but a requirement to ensure customer satisfaction and loyalty.
Challenge
As a regional bank competing with larger institutions, Alerus was challenged to deliver innovative digital banking technologies in a cost effective manner.
Solution
Corillian Online and Mobiliti deliver seamless online and mobile banking experiences for Alerus customers. With more transactions being handled online, the bank’s branches can focus on building deeper customer relationships.
Proof Points
- Rapid adoption by customers
- Higher customer retention rates
- Reduced operational costs
- Streamlined maintenance and immediate product updates
- Branches are less focused on transactions, more focused on relationship banking
- Country
- United States
- Solution
- Customer & Channel Management, Online Banking Solutions, Mobile Solutions
- Industry
- Business Banking
- Published
- September 2015
