Remote Expert

Transcend technology and geographic barriers to provide real-time, face-to-face interactions with consumers using the Remote Expert feature of the Workspace Communications platform from Fiserv.

Remote Expert leverages Cisco technology to enable virtual face-to-face meetings with consumers when they visit the branch or reach out to your financial institution from their PCs, tablets, or smartphones. The solution helps financial institutions increase profitability by intelligently connecting customers with a financial institution’s experts across channels, delivering a rich interactive experience. These capabilities promote improved expert productivity and enhanced consumer loyalty.

  • Country
  • United States
  • Solution
  • Bank Platforms
  • Industry
  • Banks, Credit Unions
  • Published
  • November 2016

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