Millennials are officially the most populous generation and your largest customer segment. If you don't meet their expectations for convenient billing and payments, they'll find someone who will.
Millennials are 88 million strong and 66 percent of them are receiving and paying insurance bills. How do you use the touchpoints you have to connect with millennials and maintain your customer base? Billing and payments are the most common touchpoint you have, and key tools enable you to provide great service, distinguish yourself, and make the millennials happy. Or, with a swipe of finger, they will move on to another billing and payments solution.
Download the infographic to learn what it is that makes millennials happy. No surprise, what satisfies millennials are all related to speed, convenience and fitting into a mobile-first lifestyle.
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