Branches are more important than ever. Accountholders expect a seamless experience across virtual and in-person channels. For financial institutions, it’s a critical opportunity to strengthen relationships with consumers and deliver the information and tools people need whenever and wherever they want them.
Fiserv branch evolution experts will be available during Future Branches Virtual Connect to talk about solutions designed for the way people live and work today. While you’re at the conference, be sure to catch this session featuring Fiserv:
The Future of Financial Services Delivery: Insights from Two Industry Leaders
Wednesday, December 9, 3:10 – 3:40 p.m. ET
James Lubeck, Director, Client Solutions Consulting, Fiserv
Marc DeCastro, Research Director, Consumer Banking, IDC
Session description: Consumers choose how they want to engage with their financial institution, and these preferences are evolving. Although demand for digital interaction is on the rise, the branch remains an important channel for driving your accountholder experience. Join experts from Fiserv and IDC in a conversation about recent research on what consumers want and how their preferences are changing post-pandemic. They will also share what they see for the future of delivery and what financial institutions can do right now.
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