GRI Table
| GRI Standard | Description | Reference |
|---|---|---|
| GRI 101: Foundation (2016) | ||
| GRI 102: General Disclosures (2016) Organizational Profile | ||
| 102-1 | Name of the organization | About Fiserv: Page 6 |
| 102-2 | Activities, brands, products, and services | Service Offerings: Page 8 |
| 102-3 | Location of the headquarters | 255 Fiserv Drive, Brookfield, WI 53045 |
| 102-4 | Location of operations | Global Footprint: Page 10 |
| 102-5 | Ownership and legal form | About Fiserv: Page 6 |
| 102-6 | Markets served | Global Footprint: Page 10 |
| 102-7 | Scale of the organization | Global Footprint: Page 10 |
| 102-8 | Information on employees and other workers |
Global Footprint: Page 10 Diversity and Inclusion: Page 19 |
| 102-9 | Supply chain | Responsible Sourcing: Page 54 |
| 102-10 | Significant changes to the organization and its supply chain |
CEO Letter: Page 2 Innovation and New Product Development: Page 9 |
| 102-11 | Precautionary principle or approach | While we consider the holistic impact of our business decisions, we do not explicitly utilize the precautionary principle to guide those decisions. |
| 102-12 | External initiatives | Innovation and New Product Development: Page 9 |
| 102-13 | Membership of associations | Making a Difference: Page 39 |
| 102-14 | Statement from senior decision-maker | CEO Letter: Page 2 |
| 102-15 | Key impacts, risks and opportunities | Enterprise Risk Management: Page 56 |
| 102-16 | Values, principles, standards and norms of behavior | Ethical Foundation at Fiserv: Page 52 |
| 102-18 | Governance structure | Board of Directors: Page 49 |
| 102-40 | List of stakeholder groups | Materiality and ESG Strategy: Page 13 |
| 102-41 | Collective bargaining agreements | We do not have collective bargaining agreements in our U.S. operations but do have agreements in our regions. |
| 102-42 | Identifying and selecting stakeholders | Stakeholders are selected based upon their interest in Fiserv business activities and their potential to impact our activities. Materiality and ESG Strategy: Page 13 |
| 102-43 | Approach to stakeholder engagement | We engage with stakeholders through a variety of mechanisms, including, but not limited to employee surveys, customer business reviews, earnings calls, discussions with analysts, and other mechanisms. |
| 102-44 | Key topics and concerns raised | Materiality and ESG Strategy: Page 14 |
| 102-45 | Entities included in the consolidated financial statements |
2021 Annual Report, Business, Pages 2-11 https://investors.fiserv.com/financial-information/annual-reports |
| 102-46 | Defining report content and topic boundaries | Materiality and ESG Strategy: Page 14 |
| 102-47 | List of material topics | Materiality and ESG Strategy: Page 14 |
| 102-48 | Restatements of information | None |
| 102-49 | Changes in reporting | None |
| 102-50 | Reporting period | January 1, 2021 – December 31, 2021 |
| 102-51 | Date of most recent report | 2021 |
| 102-52 | Reporting cycle | Annually |
| 102-53 | Contact point for questions regarding the report | CSR.Inquiry@fiserv.com |
| 102-54 | Claims of reporting in accordance with the GRI Standards | This report has been prepared in accordance with the GRI Standards: Core option. |
| 102-55 | GRI content index | GRI Index: Page 70 |
| 102-56 | External assurance | None |
| Topic-Specific Disclosures | ||
| GRI 200: Economic Topics | ||
| GRI 103: Management Approach (2016) | ||
| 103-1/103-2/103-3 | Board of Directors: Page 49 | |
| GRI 205: Anti-Corruption (2016) | ||
| 205-1 | Operations assessed for risks related to corruption | Code of Conduct and Business Ethics: Page 52 |
| 205-2 | Communication and training about anti-corruption policies and procedures | Anti-Corruption: Page 53 |
| 205-3 | Confirmed incidents of corruption and actions taken | None |
| GRI 206: Anti-competitive Behavior (2016) | ||
| 206-1 | Legal actions for anti-competitive behavior, anti-trust and monopoly practices | None |
| GRI 207: Tax (2019) | ||
| 207-1 | Approach to tax | Taxes: Page 55 |
| 207-2 | Tax governance, control and risk management | Taxes: Page 55 |
| 207-3 | Stakeholder engagement and management of concerns related to tax | Taxes: Page 55 |
| GRI 300: Environmental Topics | ||
| GRI 103: Management Approach (2016) | ||
| 103-1/103-2/103-3 | Environmental Footprint: Page 61 | |
| GRI 302: Energy (2016) | ||
| 302-1 | Energy consumption within the organization | Energy and Emissions: Page 62 |
| 302-4 | Reduction of energy consumption | Energy and Emissions: Page 61 |
| 302-5 | Reduction in energy requirements of products and services | Our Facilities: Page 63 |
| GRI 303: Water and Effluents (2016) | ||
| 303-1 | Interactions with water as a shared resource | Not currently tracked |
| 303-2 | Management of water discharge-related impacts | Not currently tracked |
| 303-3 | Water withdrawal | Not currently tracked |
| 303-4 | Water discharge | Not currently tracked |
| 303-5 | Water consumption | Not currently tracked |
| GRI 305: Emissions (2016) | ||
| 305-1 | Direct (Scope 1) GHG emissions | Energy and Emissions: Page 62 |
| 305-2 | Energy indirect (Scope 2) emissions | Energy and Emissions: Page 62 |
| 305-3 | Other indirect (Scope 3) GHG emissions | Energy and Emissions: Page 62 |
| 305-5 | Reduction of GHG emissions | Energy and Emissions: Page 62 |
| GRI 306: Waste (2020) | ||
| 306-1 | Waste generation and significant waste-related impacts | Electronic Waste and Recycling: Page 63 |
| 306-2 | Management of significant waste-related impacts | Electronic Waste and Recycling: Page 63 |
| 306-4 | Waste diverted from disposal | Electronic Waste and Recycling: Page 63 |
| GRI 400: Social Topics | ||
| GRI 103: Management Approach (2016) | ||
| 103-1/103-2/103-3 | Diversity and Inclusion: Page 1 | |
| GRI 401: Employment Conditions (2016) | ||
| 401-1 | New employee hires and employee turnover | Diversity and Inclusion: Page 19 |
| 401-3 | Parental leave | Associate Benefit Offerings: Page 31 |
| GRI 403: Occupational Health and Safety (2018) | ||
| 403-1 | Occupational health and safety management system | COVID-19 Response: Page 34 |
| 403-6 | Promotion of worker health | COVID-19 Response: Page 34 Health and Well-Being: Page 36 |
| GRI 404: Training and Education (2016) | ||
| 404-1 | Average hours of training per year per employee | Associate Development: Page 26 |
| 404-2 | Programs for skills management and lifelong learning | Associate Development: Page 27 |
| 404-3 | Performance reviews and career planning | Associate Development: Page 25 |
| GRI 405: Diversity and Equal Opportunity (2016) | ||
| 405-1 | Diversity of governance bodies and employees | Diversity and Inclusion: Page 19 Board of Directors: Page 49 |
| 405-2 | Ratio of basic salary and remuneration of men to women | We periodically conduct a gender pay analysis. |
| GRI 406: Non-Discrimination (2016) | ||
| 406-1 | Incidents of discrimination and corrective actions taken | Ethical Foundation at Fiserv: Page 52 |
| GRI 412: Human Rights Assessment (2016) | ||
| 412-1 | Operations that have been subject to human rights reviews or impact assessments | Code of Conduct |
| 412-2 | Employee training on human rights policies or procedures | Human Rights: Page 54 |
| 412-3 | Significant investment agreement and contracts that include human rights clauses or that underwent human rights screening | Responsible Sourcing: Page 54 |
| GRI 413: Local Communities (2016) | ||
| 413-1 | Operations with local community engagement, impact assessments, and development programs | Back2Business: Page 40 |
| GRI 414: Social Assessment of Suppliers (2016) | ||
| 414-1 | New supplier screening using social criteria | Responsible Sourcing: Page 54 |
| 414-2 | Assessment of current supply chain for social impacts | Responsible Sourcing: Page 54 |
| GRI 415: Public Policy (2016) | ||
| 415-1 | Political contributions | Lobbying: Page 55 |
| GRI 418: Customer Privacy (2016) | ||
| 418-1 | Substantiated complaints concerning breaches of customer privacy and losses of customer data | We do not publicly disclose this figure. |
| GRI 419: Socioeconomic Compliance (2016) | ||
| 419-1 | Noncompliance with laws and regulations in the social and economic area | Anti-Corruption: Page 54 |