Customer Success Story
Bus und Service AG: Pioneering Tap and Go in Graubünden’s Public Transport
Bus und Service AG, operator of Chur Bus and Engadin Bus, plays a pivotal role in shaping public transport across the Graubünden region of Switzerland. As managing directors in several transport associations, the organisation is committed to modernising mobility through innovative solutions. Their latest initiative, the Tap-In Tap-Out system, marks a significant step toward digital transformation.
Meeting passenger expectations is critical
Switzerland’s National Ticketing System, while comprehensive, did not support Tap-In Tap-Out functionality, a feature increasingly expected by modern passengers. Bus und Service AG faced several hurdles:
- Industry resistance to new fare models
- A complex national tariff system
- Limited support from existing acquirers for Tap and Go technology
These challenges drove the search for a payment partner capable of delivering a seamless contactless experience.
Why Fiserv is the ideal partner
Recommended by Scheidt & Bachmann, Fiserv quickly emerged as the ideal acquiring partner. Their solution aligned perfectly with the goals of Bus und Service AG, offering:
- Full compatibility with Tap and Go requirements
- Reliable onboarding and integration
- Responsive support throughout the process
The phased rollout strategy included:
- Zone 150
- Transreno network
- Full Graubünden coverage
- A step closer to nationwide expansion of the Tap and Go offering
The integration of Fiserv’s payment system was smooth and effective, delivering seamless results, with the collaboration being described as “perfect.”
Positive passenger feedback
- Passenger Experience: Tap and Go has significantly improved accessibility and convenience, with overwhelmingly positive feedback from passengers.
- Operational Stability: The system functions flawlessly, with no reported disruptions.
- Strategic Impact: The success of Tap and Go has reinforced Bus und Service AG’s long-term transformation goals.
Bus und Service AG sees no immediate need for improvements and is enthusiastic about expanding Tap and Go further.
Fiserv: Your Partner in Mobility as a Service
Fiserv is a recognised leader in the realm of public transport, having established partnerships with operators in five different countries, including our flagship collaboration with OV Pay, which manages all acquiring services for the Netherlands.
We believe in a sustainable future for public transport and support the climate-neutral goals of transport operators, who continuously innovate with the electrification, a cause to which we are proud to contribute.
The rapid development of Mobility as a Service (MaaS) increasingly demands innovative solutions. In recent years, Fiserv has advanced various developments, including check-in and check-out capabilities for parking, enabling payments via debit card or smartphone at charging locations for hybrid and electric vehicles, and providing solutions for ordering and settling MaaS-related services online.
