Electronic document delivery services from Fiserv help you easily and securely archive and deliver high volume e-documents including statements, bills, EOBs, tax documents, reports and other transactional communications. We work to understand your customer requirements and implement the most effective balance of print and electronic presentment strategies.

 

Overview

Electronic document delivery is helping organizations significantly reduce costs – even with adoption rates of as little as 10 percent. The key to success is understanding customer requirements and behaviors and then implementing the most effective balance of print and electronic delivery.

Fiserv offers highly-secure electronic document solutions that can be seamlessly integrated with your existing intranet portal or online banking system. We offer a full suite of proven products and services that enable secure storage, retrieval and distribution of business-critical documents. Data is securely hosted in a NIST, PCI and HIPAA compliant facility.

A Quick Return on Your Investment

By leveraging our technology and professional services through a hosted solution, you can achieve the benefits of electronic document delivery while minimizing your investment in development, integration, Web hosting and security.

 

Features

  • eStatementsSM – Electronic statements include account statements, bills, Explanation of Benefits (EOBs), tax documents and trade confirmations delivered to your customers via our white-label, hosted portal. Our full-service solution features enrollment options to maximize paperless adoption, a customer service portal, multiple document types, embedded print stream conversion and strong data encryption. eStatements also handles alerts, eNotices and preference management, making it a robust solution for your online document archive
  • eReportsSM – We deliver transactional reports, such as card transactions, equity trades, payments, credits, transfers, services rendered and inventory changes, to your commercial customers or internal staff using an intuitive user interface. Our solution features powerful search features, flexible user rights provisioning, archive data management and customer service functions. Report data can be exported to PDF, spreadsheets or a database
  • eArchiveSM – Our eArchive solution provides cost-effective, compliant and secure storage of your electronic documents using high-volume CD/DVD-ROM archive services. Our solution also includes an offline viewer for field users to access archived data and conduct searches. We offer support for complex service, data handling and shipping requirements

Technical Support Information

We know that fast, knowledgeable technical support is critical to your success. Our experts are ready to provide prompt answers to your questions, helping you avoid downtime. Standard Technical Support is available Monday-Friday 7 a.m. – 7 p.m. CT (excluding holidays). Premium Technical Support is available 24x7x365. For information about your current service level or upgrading your service level, please contact us at support@fiserv.com.

Have a question for us?

For more information on eStatement Solutions from Fiserv, call 866-963-4877 or email us at getsolutions@fiserv.com.

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