Trust Fiserv to create and deliver your healthcare management documents, including checks and EOB statements, accurately and on time, every time. We are a trusted name in member and payer communications.

 

Overview

Your choice of a business partner for outsourced member communications is an important one. Compliance, efficiency and cost control are as critical as delivering member checks and EOB statements accurately and in a timely manner.

Fiserv provides industry-leading document management solutions for the healthcare industry. We combine our composition and high-volume printing expertise with enhanced online document management and multi-channel delivery options to reduce your costs and improve member satisfaction. From monochrome to full-color documents, we design and deliver HIPAA-compliant communications that meet or exceed our delivery commitments. And if you're looking to reduce operational expenses through electronic document delivery, we offer electronic EOBs coupled with email notification and precision-targeted messaging to add value, strengthen member loyalty and increase revenue by generating demand for other products.

WC3®

Our Web client control center allows you to deliver targeted messaging on EOBs while managing every aspect of the production process, 24x7, from the convenience of your PC or mobile device. With our easy, rules-based logic, you can customize documents to each member, manage inserts, automate account funding and do online group setup. Multiple data streams can be combined into a single document. You can proof images and track mail dates and production information, enter special handling requests and manage your inventory. Most important, WC3 has inherent "safeguards" to help ensure HIPAA compliance, including the ability to fully control the content and production of customer correspondence.

 

Features

  • Eliminate fixed in-house costs and investment in technology by outsourcing
  • Leverage our postal expertise to drive cost savings and improve deliverability using address verification, mail forwarding and commingling
  • Deliver communications based on member preference
  • Increase e-adoption using our best practice strategies
  • Drive behavior change with targeted messaging
  • Consolidate mail to members of the same household into a single envelope
  • Act as your single partner for composition, printing, mailing, e-solutions and online production control

Terms and Conditions

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Have a Question For Us?

For more information on Checks & Explanation of Benefits and other Fiserv solutions, call us at 800-872-7882 or contact us.

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