E-Bills: Over 2 Billion Served
We recently passed an important milestone at Fiserv, with more than 2 billion e-bills delivered since 2005. E-bills are electronic versions of paper bills that are delivered through biller, financial institution and third-party websites and mobile devices. Why are we seeing such strong consumer adoption? What are the main benefits according to consumers? This infographic tells the story. (Click the magnifying glass to enlarge the infographic.)
The most recent Billing Household Survey from Fiserv found that 75 percent of consumers receiving e-bills through their bank site say it helps them manage their finances. In addition to financial management, e-bills add the convenience of clicking to view and pay a bill in one quick step (69 percent). Time is saved, and so is paper.
Overall, 91 percent of consumers who receive e-bills through their financial institutions are satisfied or very satisfied with their experience, and 37 percent of surveyed consumers said that e-billing improves their relationship with the biller from which they receive the bill. Satisfied customers are loyal customers, so it's no wonder that many financial institutions and billers are offering "introductory" periods that allow customers to try e-bills while they continue to receive paper bills in the mail. Our data indicates that once consumers try e-bills, they tend to prefer them.
E-bills are continuing to evolve and adapt, such as "smart-bills" that are enabled through mobile banking apps to deliver alerts and reminders. With mobile bill pay alerts and reminders, consumers will have anytime, anywhere convenience to stay on top of their bills and manage their money smarter.
Visit our flickr page for more infographics illustrating the bill payment trends of U.S. households.