Bringing Lending to the Consumer in the Digital Era


Not that long ago, borrowing money was a cumbersome and inconvenient process involving reams of paper and multiple sit-downs with loan officers and lending agents. In contrast, today’s borrowers may prefer to use online and mobile channels for each step in the lending process – and for every loan type.

Expect market demands for digital lending to continue to evolve, as borrowers increasingly prefer to go online to compare rates, fill out applications and make credit decisions. After the deal is closed, borrowers expect "anytime, anywhere" access to real-time account and payment status with online chat, 24/7 call centers and feature-rich websites and mobile apps.

This digital mindset has become the norm and financial institutions must provide borrowing opportunities that consumers can access at their fingertips. In this Boardroom Series session, Kevin Collins, president, Lending Solutions, Fiserv, discusses how lenders are accommodating the changing needs of borrowers, and how selecting the right technology and digital processes can enhance the lending experience.

The Boardroom Series is the online, thought leadership community, exclusively for Fiserv clients.

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