Research Papers

Get access to exclusive research from Fiserv and our valued partners. Our research papers reveal the latest findings and provide insights about emerging financial services industry trends.

2011 Consumer Trends Survey Shows Financial Services Continue the Digital Shift

Consumers are increasingly turning to online and mobile channels for everything from opening accounts to sending and receiving money. As consumers’ lives become more digital, new services, such as mobile payments, as well a more established ones, such as e-bills, are poised for growth. This consumer survey, now in its tenth year, identifies ongoing and emerging trends within online banking, mobile banking and tablet banking, as well as trends related to the transactions conducted in these channels.

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Capturing New Revenue Through Data Aggregation

Survey finds that investors are looking for more holistic advice when it comes to managing their total financial picture, however many advisors are not taking advantage of today’s automated aggregation solutions to eliminate the time-consuming manual data entry of held-away assets.

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Con Edison E-bill Study: Measuring the Impact of Electronic Billing on Critical Customer Success Factors

Con Edison of New York teamed with Fiserv and AccuData to quantify the business value it derives from delivering bills electronically to customers through its own website and online banking bill payment portals. The research study examined and measured the relationship between how customers receive bills and live customer care inquiries, website self-service usage and rate of arrears. The comprehensive analysis into millions of customer records also identified distinct segments of customers based on their billing and payment practices. The findings and intelligence gathered from this study demonstrates the multiple benefits a comprehensive, multi-prong e-bill offering and marketing program can provide.

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Social Media Behaviors Put Consumers at Greater Risk for Identity Fraud

Read the 2012 Identity Fraud Report by Javelin Strategy & Research to learn what steps consumers can take to minimize their risk.

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