Aspen Marketing Services, with Qwest Communications and Fiserv, performed a comprehensive study to explore the impact that bill presentment and bill payment have on customer loyalty and profitability from the biller’s perspective. The study revealed that 1) bill presentment and bill payment influence customer loyalty; and 2) customers should be guided toward an optimal bill presentment and payment option based on comprehensive marketing and operations strategies.
This white paper explores the onboarding process and presents the ten best practices Fiserv identified through a study of five super-regional banks. F […]
The bank turned to Fiserv to convert its bill payment service to CheckFree RXP. In the 12 months following conversion, the bank saw progress in almost […]
