Biller Solutions from Fiserv allow organizations to balance customer demands for multi-channel billing and payment options while improving customer satisfaction and reducing costs.
Consumers are demanding a wider range of choices in how they manage their bills and payments. Whatever billing and payment channels your customers prefer - mobile, online, phone, in-person or mail - Fiserv offers advanced solutions that enable you to reduce costs, improve customer satisfaction and promote customer self-service.
When you partner with Fiserv, satisfying customer needs for choices doesn't mean giving up on cost controls. As one of the largest providers of electronic billing and payment technologies, we have the expertise and industry experience to guide your customers to more profitable channels that save time and improve service. We help you strike a strategic balance between meeting customer preferences and your business goals, including offering billing and payments functionality that meets strict compliance and regulatory requirements.
Whether you need a single billing and payment solution or a comprehensive offering, Fiserv has the expertise to service the entire billing and payments landscape. We keep an eye on tomorrow's technology and regulatory requirements so you won't be caught off guard by new developments.
Our Biller Solutions are unmatched in the industry and have been used to process billions of transactions across thousands of customer touch points accurately, securely and efficiently. We offer:
- The broadest single-source range of channels: You can meet your customers' billing and payment demands by reaching them through any channels they choose. Whether you need a single solution or multiple channels, Fiserv has you covered
- The largest e-bill and online bill pay network: Fiserv has exclusive access to more than 20 million online bill payers at 3,800+ financial institutions nationwide. Our online bill pay service delivers an award-winning user experience that drives the adoption of online bill pay and e-bills. Our consolidated electronic billing and payment portal, MyCheckFree®, has a mobile-optimized interface and downloadable mobile app plus more than eight million active users
- Walk-in payment expertise and reach: We have nearly 25,000 retail locations, including national brands and local favorites, for customers who prefer to pay their bills in person. The ability to outsource this valuable service and offer electronic check and cash payment options minimize your operational costs
- Consumer knowledge: Our many years of experience with billers of all sizes and across all industries means we have the most insight on consumer and industry trends as well as best practices for delivering your billing and payment goals. Our award-winning marketing services accelerate the transition from paper to paperless
Satisfying the billing and payment preferences of every customer is a continuous challenge. Our solutions are designed to offer multiple payment channels in an integrated system that is convenient for both you and your customers. We help you reduce the total cost of payment processing while increasing customer satisfaction.
Biller Solutions from Fiserv enable your organization to:
- Reduce costs: Whether you need a single billing and payment channel or many, Fiserv can help you reduce costs by helping you drive consumer use of the most cost effective billing and payment channels and manage the costs associated with compliance and regulatory requirements
- Speed revenue collection: Electronic billing and payment channels, and automated solutions to help customers manage and pay their bills online, help speed revenue collection and reduce days sales outstanding (DSO) and collections efforts
- Delight and retain customers: Offering the payment options customers need when they need them is key to improving customer satisfaction. Billing and payment technologies from Fiserv, including mobile payment options, help retain existing customers and attract new ones
- Drive cross-sell revenue: As more consumers choose to go paperless, our e-bill solutions let you leverage your e-bills and e-statements to drive cross-sell initiatives, educational messaging and loyalty campaigns
- Maintain your brand: Our solutions are designed to customize the look and feel of the billing and payment process so you maintain complete control over your brand and create a seamless experience
What We Offer
Biller Advantage from Fiserv is a complete, easy-to-implement, multi-channel billing and payment solution that meets your business needs and your customers' expectations.
Biller Direct from Fiserv delivers a full range of capabilities to optimize electronic bill presentment and payment (EBP) at your website and extend mobile options to customers.
- BillMatrix Payments BillMatrix® Payments from Fiserv is a suite of outsourced payment solutions that enable billers to offer secure, convenient payment options to customers - including Web, mobile, IVR and agent-assisted payments - while keeping costs under control.
CheckFreePay® from Fiserv provides your customers with a convenient way to pay their bills at walk-in payment locations, including national retailers.
Consumer Marketing Services
Consumer Marketing Services from Fiserv is a dedicated marketing team that supports billers at every point in the development and implementation of their electronic billing and payment marketing strategy.
Document Production and Delivery
Fiserv offers a cost-effective way to print and deliver bills and invoices that build customer loyalty and drive better results.
eBill DistributionSM from Fiserv lets you distribute your bills electronically to customers who prefer to manage bills with their financial institutions' online bill pay services. eBill Distribution is the perfect complement to your biller direct site.