Whether on a service basis or on your premises, Electronic Document Delivery Solutions from Fiserv offer an easy, secure way to perform electronic document enrollment, preference management, storage and records management.
Paperless delivery is a key requirement of any world-class customer and partner communications program, and for good reason: Compared to paper-based alternatives, which incur significant costs for printing, mailing, storage and handling, electronic document delivery (EDD) is inexpensive, efficient and secure.
In addition, today's computer-savvy consumers are embracing electronic delivery for bank statements, application forms, bills, healthcare documents and other documents; they’re even using self-service portals to access these e-documents in record numbers.
The question is not whether you will increase your use of EDD; the question is how will you minimize costs, ensure security and streamline the business processes associated with handling e-documents. We can help.
Our Solution
Our EDD solutions offer an easy, secure way to archive and deliver high-volume electronic records. This includes:
eStatements: We help you deliver statements for accounts, bills, explanation of benefits, tax documents, trade confirmations and more to customers and other authorized parties electronically.
- Enrollment options that maximize paperless adoption and easily integrate with print processes
- Custom-formatted email notifications, with robust bounce/exception handling that can be seamlessly integrated with print delivery, if needed
- Integration with existing Web or intranet portals, or stand-alone portals
- Secure applications and processes, including strong data encryption
- Secure and certified email delivery to customers and interested third parties
- Customer service and administrator access to statement data with flexible user rights provisioning, production data management and application monitoring
eReports: We help you deliver transactional reports such as card transactions, equity trades, payments, credits, transfers, services rendered and inventory changes to your commercial customers and internal staff.
- Intuitive user interface
- Powerful search features
- Electronic report data exportable to spreadsheets or databases
- Flexible user rights provisioning
- Production data management, access monitoring and application administration
eArchive: We help you archive electronic reports and statements economically and in compliance with applicable regulations and governance policies.
- High-volume CD/DVD-ROM archive services
- Data protected by NIST standard DocSafe ROM encryption
- Support for complex service levels, data handling and shipping requirements
- Compliant archive that meets SEC Rule 17a-4(f); HIPAA; PCI and other regulatory requirements
- On-board viewing application with password-based authentication for secure access
- Optional network viewing licenses
Our hosting and archive services facilities are TruSecure®-certified and PCI-compliant. We also perform annual SAS 70 Type II audits.
Benefits
With our EDD services you can immediately take control of sprawling, runaway business processes and create the peace of mind that comes with knowing your documents are secure, compliant and accessible when you and your customers need them. Moreover, you can maximize cost reduction and definitively drive home the savings that led you to adopt electronic records in the first place.
We'll help you:
- Reduce print and postage costs
- Streamline business processes and increase user productivity
- Comply with laws and best practices associated with retention and delivery of electronic records
- Improve and deepen your customer relationships with one-to-one messaging, easy customer self-service and reliably consistent access to business-critical information
