Biller Solutions from Fiserv let you offer your customers a wide range of bill delivery and payment choices while giving you the opportunity to reduce the cost and improve the efficiency of payment processing.
The emergence of new technologies has rewritten the definition of "customer demand." You’re operating in a preference-driven landscape, where customers have more control. They expect more choices when transacting business: by mail, in person, by phone or online.
Customer satisfaction is critical to your organization and that means providing choices, but it doesn't mean giving up on cost controls. At Fiserv, we understand how to strike a strategic balance between meeting customers’ preferences and guiding them to your most profitable channel. We can help you turn billing and payment touch points into positive interactions that can strengthen your customer relationships, your brand and your bottom line.
Whether you need a single billing and payment solution or a comprehensive offering, Fiserv provides the expertise to service the entire billing and payments landscape. And, we’re keeping an eye on tomorrow's requirements so you won’t be caught off guard by new developments.
Our Biller Solutions have been used to process billions of transactions across thousands of touch points — accurately, securely and efficiently. Choosing Fiserv is a decision you can make with complete confidence.
Our solutions include:
- Online bill pay
- On-demand bill pay, including agent, Web and IVR
- E-lockbox and remittance processing
- Walk-in bill pay — more than 20,000 locations nationwide
- Electronic billing and payment (EBP) at your site
- Electronic billing and payment (EBP) beyond your site
- Bill delivery — print and mail
- Bill delivery — paperless billing
- Targeted messaging — transpromotional, direct mail, email or in-statement
Satisfying the billing and payment preferences of every customer is a big task. That's why our solutions for billers are comprehensively designed to offer multiple payment channels in an integrated system that is convenient for both you and your customers. Our solutions can help you reduce the total cost of payment processing while increasing customer satisfaction. Some benefits of Biller Solutions from Fiserv include:
- Easily satisfying the transaction preferences of every customer
- Guiding customers to your most profitable bill pay channels
- Lowering transaction costs using state-of-the-art online bill pay
- Providing convenient, cost-effective means for resolving billing inquiries
- Maximizing the value of your paper bill channel