The Cleartouch Advantage

A true online, real-time solution, Cleartouch^® from Fiserv delivers an integrated answer to your organization’s need for an easy-to-use, yet powerful banking platform. For safety and flexibility, Cleartouch is delivered in a secure and scalable environment.

Cleartouch clients leverage real-time processing, intuitive browser navigation and unique customer-centric solutions to thrive in retail and commercial growth markets with improved efficiency and reduced risk. Rely on Cleartouch for your processing needs so you can go about the business of banking.

Our Solution

From the teller line to the new accounts desk, from loan servicing to the call center, Cleartouch delivers all the capabilities you need to take your financial institution to the next level. Here are some of the features that set Cleartouch apart:

• True online, real-time environment: Enabled by the Cleartouch real-time processing environment, our clients focus on growing customer relationships and delivering the services their customers want, when they want them. Real-time capabilities enable our clients to enhance customer service, streamline processes and control costs, fight fraud and meet growing customer expectations for immediate access to funds and information. In a constantly connected, need-it-now world, the answer is online and in real-time
• Outsourcing drives efficiency: Cleartouch is deployed as an outsourced solution to provide the efficiencies you need while enabling you to focus your efforts on serving customers. The increased complexity of risk and compliance requirements, the need for leaders to focus on banking rather than technology management, and the challenge to hire and retain qualified technical staff all contribute to a growing trend toward outsourcing
• The impact of integration: Cleartouch customer-centered integration delivers the efficiencies you need to stay competitive while providing a comprehensive view of customer relationships that position you to grow and thrive. By leveraging Cleartouch and its service-oriented technology, you have access to best-of-breed solutions from Fiserv. Plus, you’ll be positioned to rapidly adopt new technology and quickly take advantage of future integration opportunities, regardless of the source. With Fiserv, you get leading technology from a trusted partner and with Cleartouch integration, that technology is available to you easily, accurately and securely
• Service excellence: Cleartouch is a leader in service. The Concierge^SM for Cleartouch six-point assurance plan is a service guarantee unlike any in the industry. The plan focuses on what’s most important to our clients – service excellence. From performance commitments, to guaranteed technology migration, dedicated support, business continuity services, consulting and education, and contact management, we deliver a service structure unlike any other
• Open architecture: Cleartouch is built on Microsoft. NET service-oriented architecture (SOA), browser and smart client technology. Our industry-leading architecture encompasses enterprise servers, middleware and browser presentation with integrated business intelligence that are SOA-compliant
• A customer-centric foundation: We deliver on the promise of the customer-centric financial institution with the full spectrum of relationship management capabilities within Cleartouch. The heart of the solution is Customer Source^SM for Cleartouch, which provides a complete view of the customer and all of his or her relationships, whether personal, commercial or off-balance sheet accounts. iVue^® for Cleartouch, our business intelligence solution, can help you unlock the insightful information hidden in your data. Information on the transactions performed by your customer is captured to keep the customer at the center of your business

Benefits

Cleartouch can contribute to your success in many ways. Among these are:

• Experience a service culture that includes a six-point assurance program, which is unmatched in the industry
• You’ll receive unparalleled conversion expertise with a money-back guarantee
• Enhanced view of customer relationships makes it easier to see opportunities and improves your cross-sell ratios
• Work flows the way you need it to for optimum bank operations and customer service because you design the process yourself
• Open architecture gives you access to the solutions you need to be successful
• A browser-based delivery platform makes navigation easy and simplifies staff training