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The Premier Solution
California Community Bank uses the Premier® core processing system from industry leader Information Technology, Inc. (ITI), a unit of Fiserv. Available for either outsourced or in-house processing, Premier’s openly integrated, service-oriented architecture offers a comprehensive solution for every banking function.
“Using Premier has helped us expand our operations, become more efficient and reduce costs, because the system is user-friendly and requires far less time for training,” explains Anderson. “It makes our jobs that much easier.”
Additional Software Benefits
The bank has enjoyed the benefits of deploying several other Premier solutions from ITI. “Premier Platform makes opening new accounts a straightforward and speedy process, while Premier Teller gives us the ability to instantly provide the customer with complete account activity and balance information,” Anderson says. “Our staff also enjoys the full integration of all Premier applications, enabling them to view the entire account relationship for every customer.”
Through the Premierecorp business Internet banking solution, the bank is able to provide ACH origination functionality for business customers who generate their own payroll. They’re also able to take advantage of electronic funds transfer products from Fiserv EFT, and create new ways to serve their customers with Fiserv Item Processing services.
“We’re always looking for ways to improve service and streamline bank operations,” Anderson adds. “Fiserv provides us with the tools to implement future product enhancements within a fair pricing structure.”
Building Relationships
As a company that values building strong relationships, California Community Bank feels right at home with Fiserv. “They’re a key part of our banking team, and will be for years to come,” Anderson notes. “While working with Fiserv staff who took the time to know us, we deployed a fully integrated system that meets both our needs and those of our customers. I would recommend Fiserv and their services to any bank, whether they are a de novo or an established financial institution.”
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