Customer & Channel Management
Whether you want to manage customer relationships better or use new channels for marketing and loyalty programs, Fiserv offers a range of customer and channel management solutions to help you forge lasting relationships with customers.
You serve customers through many different channels. From traditional and in-store branches, drive-thrus and ATMs to remote facilities offering walk-in bill pay and merchant deposit capture, banking customers demand choices and convenience. The trick is to stay ahead of the curve as technology and customer demands converge to create new service opportunities.
Shifting consumer behavior and expectations are profoundly impacting the way financial institutions deliver services across all banking and billing/payment channels. Consumers have different habits and preferences about which channels they use to accomplish different financial tasks. They also expect information about transactions completed via one channel to be readily accessible via another, and expect to be able to initiate a transaction in one channel and complete it in another. And while some needs are best met by the branch, the teller or the customer service counter, for everyday needs consumers generally prefer self-service via the fastest growing channels — mobile and online.
Channel reach and marketing via online banking, mobile banking, telephone banking, online account opening, electronic bill payment and walk-in are just some of the powerful opportunities available to reach more customers and serve them better. You can round out these cross-channel options with a range of relationship management services that can enhance and magnify your solutions, including loyalty and reward programs, direct marketing and professional toolkits.
Fiserv is pushing technology-driven customer relationship management to its full potential. Our solutions make use of new technologies to reach customers where they live, work and play.
Regardless of your product and service delivery channels or your customers’ preferences, our customer relationship management and channel marketing services can deliver solutions to spur new account growth, account retention, expansion and profitability. All of our solutions are fortified with top-of-the-line security to ensure that every interaction is safe.
By taking advantage of affordable and convenient new ways of serving and communicating with your customers, you can help forge a lasting and more profitable relationship. Our customer relationship management products can help you:
- Steer customers toward your most profitable channels
- Communicate with customers anytime, anywhere from their mobile devices
- Give customers greater choice and convenience in communication and account management
- Retain more business and cross-sell additional financial services
- Build greater customer satisfaction and loyalty
What We Offer
- Account Aggregation Services Account Aggregation Services from Fiserv consolidate, normalize and enrich account data from more than 13,000 sources to provide end users with a comprehensive portfolio view of assets and liabilities held within their financial accounts.
- Bank Platforms Whether you are a growing community bank, a large, multinational financial institution or a nontraditional banking organization, Fiserv has a bank platform that fits your needs.
- Biller Solutions Biller Solutions from Fiserv allow organizations to balance customer demands for multi-channel billing and payment options while improving customer satisfaction and reducing costs.
- Branch Solutions Efficient, expedient service is the hallmark of operational excellence at the branch level. Fiserv offers banking platforms and teller applications that speed branch processes and build stronger customer relationships.
- Club Solutions Whether you need a full suite of fitness management software, an electronic funds transfer (EFT) system or an outsource partner to handle billing and member services, Fiserv has solutions to boost the operational fitness of your health club.
- Credit Union Platforms Credit Union Platforms from Fiserv provide an integrated, innovative foundation for growth. They also provide the technology you need to drive efficiency and deliver superior member service in a changing marketplace.
- Electronic Billing & Payment Solutions Electronic Billing & Payment Solutions from Fiserv can help you meet the demands of the most Internet-savvy customers, regardless of your institution’s size.
- Lending Solutions Originate and service loans and leases more quickly and efficiently while minimizing risk to your lending operations. Fiserv offers superior loan processing solutions that reduce costs, generate revenue, allow you to stay focused in an increasingly competitive landscape, and position you for future growth.
- Loyalty & Reward Solutions At Fiserv, we designed our rewards programs to do more than reward customer loyalty; they build revenue and help you shape future business growth just the way you want.
- Marketing Communications Building strong and profitable customer relationships requires a comprehensive communication strategy. We offer Web marketing services, email and direct mail marketing solutions, and more to address all your sales and customer development objectives.
- Mobile Solutions Meet the growing demands of your customers' mobile banking needs and rapidly achieve a compelling return on investment with Mobile Solutions from Fiserv.
- Online Banking Solutions Award-winning Online Banking Solutions from Fiserv empower you to attract new customers and enrich their online experience. You increase touch points, target markets more effectively, grow wallet share and increase profits.
Delivering business-critical communications to customers accurately, on time and with relevant information is essential for customer satisfaction and retention. Output Solutions from Fiserv can help leverage business-critical communications to reduce costs, increase revenue and improve customer satisfaction and loyalty.
- Personal Payments Services Whether it’s to repay a friend for tickets to the big game, add funds to a college student’s checking account – even pay the rent, people today are looking for faster and easier ways to manage personal payments. Popmoney® personal payment service from Fiserv offers a proven solution.
- Wealth Management Solutions Serving the technology needs of the financial service industry for more than 25 years, Fiserv helps clients maximize efficiency and solve business challenges in all areas of wealth management.